Head, Client Services Needed at DynamicPlus Advisory

DynamicPlus Advisory – Our client is a well known company which for over 30 years has been at the forefront of medical diagnostic product marketing in Nigeria. They are currently recruiting to fill the position below:

Job Title: Head, Client Services

Location: Nigeria

Job Summary

  • Oversee the company’s relationships with its customers. Overall responsibility for developing long term relationships with existing customers and ensuring their satisfaction.
  • Lead the company’s Key Accounts and Customer Service teams.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Serve as the link of communication between key customers and internal teams.
  • Share regular reports of progress, forecasts, and competitor activity at customer sites.

Responsibilities

  • Work with management team to bring creative solutions to customers
  • Conduct regular visits to key accounts and negotiating pricing and service agreements as needed
  • Hire, train and coach key accounts and customer service team members and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
  • Implement Customer Relationship Management tools and processes.
  • Contribute to the company’s business growth by increasing sales to existing accounts.
  • Foster a productive and empowering working environment.
  • Build a team to deliver company business and revenue goals.
  • Maintain consistent and frequent review of issue resolution metrics required to effectively manage customer service department’s operational performance, including call grading
  • Work on existing or new business development opportunities.

Qualifications

  • Experience in growing, managing and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship building management style.
  • Experience in sales and providing solutions based on customer needs.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Excellent organizational skills.
  • Ability in problem-solving and negotiation.
  • Decision-making, problem resolution and creative thinking skills
  • Attention to detail.
  • Ethical and trustworthy.

Education and Skills Required

  • Bachelor’s degree with at least a 2:1 grade in Laboratory Sciences or management related field
  • Minimum of ten (10) years work experience, with at least half of that time spent in Key Accounts Management or Client Services role.

Application Closing Date
6th March, 2019.

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