Customer Service Officer at Arclek Logistics Limited


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Arclek Logistics Limited is currently seeking applications from suitably qualified candidates to fill the vacant position below:

Job Title: Customer Service Officer

Location: Lagos
Work Day: Full Time
Employment type: Permanent Job

Job Description

  • We are searching for a motivated and experienced Customer Service officer. He will provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty and setting customer satisfaction goals.


  • Supervise day-to-day operations in the customer service Unit.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.


  • HND/Bachelor’s degree in Business Administration or relevant field.
  • A minimum of 2 years proven experience in a customer service position.
  • Proficiency in Microsoft Office.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Top candidate will have proven experience working in a customer service position, In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Attractive salary

Application Closing Date
31st January, 2019.

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