Customer Service Officer at Arclek Logistics Limited

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Arclek Logistics Limited is currently seeking applications from suitably qualified candidates to fill the vacant position below:

Job Title: Customer Service Officer

Location: Lagos
Work Day: Full Time
Employment type: Permanent Job

Job Description

  • We are searching for a motivated and experienced Customer Service officer. He will provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty and setting customer satisfaction goals.

Responsibilities

  • Supervise day-to-day operations in the customer service Unit.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.

Requirements

  • HND/Bachelor’s degree in Business Administration or relevant field.
  • A minimum of 2 years proven experience in a customer service position.
  • Proficiency in Microsoft Office.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Top candidate will have proven experience working in a customer service position, In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Benefits
Attractive salary

Application Closing Date
31st January, 2019.

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