IPCAREER JOB UPDATES
Arclek Logistics Limited is currently seeking applications from suitably qualified candidates to fill the vacant position below:
Job Title: Customer Service Officer
Work Day: Full Time
Employment type: Permanent Job
- We are searching for a motivated and experienced Customer Service officer. He will provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty and setting customer satisfaction goals.
- Supervise day-to-day operations in the customer service Unit.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- HND/Bachelor’s degree in Business Administration or relevant field.
- A minimum of 2 years proven experience in a customer service position.
- Proficiency in Microsoft Office.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Top candidate will have proven experience working in a customer service position, In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Application Closing Date
31st January, 2019.
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